Privacy Policy

Personal Data Protection Notice for Iconic Hotel, traded by Lucky 888 Sdn Bhd

Lucky 888 Sdn Bhd, which owns and manages Iconic Hotel, including its affiliated entities and subsidiaries, is dedicated to respecting and protecting your personal information and privacy. In this notice, the terms “we”, “us”, and “our” refer to Iconic Hotel and Lucky 888 Sdn Bhd, and “you” and “your” refer to any individuals whose personal data we process, including third parties.

This Personal Data Protection Notice outlines how we collect, use, and safeguard your personal information, in alignment with the Malaysian Personal Data Protection Act 2010. Please be aware that we may update this notice at any time without prior notification, and the updated notice will be made available on our website or communicated via email.

1. Personal Information

1.1 Type of Personal Information

Personal information is any data related to you or any third party linked to you that is collected or provided to us for the purposes outlined in Section 2 below. This includes but is not limited to, your name, identification number, contact information, financial and banking details, family and emergency contact information, preferences regarding products and services, and data obtained from security measures such as CCTV and GPS tracking.

1.2 Source of Personal Information

Customer or Potential Customer: We collect your personal information either directly from you or through your legal representatives, agents (e.g., travel agents), or employer when you or they provide us with completed enquiry, application, or registration forms. This can be via online submissions or physical forms at our locations. Our website also collects data via cookies.

Vendor, Supplier, Tenant, or Service Provider: We collect your personal information directly or through your employer or credit agencies during the tendering process, via enquiry or credit application forms, whether submitted online or in physical format. Our website’s use of cookies also gathers information.

1.3 Obligatory Personal Information

The completion of certain information requested on our forms is mandatory, unless indicated otherwise. Failure to provide necessary information may prevent us from processing your requests or providing you with our services.

2. Purposes of Collecting and Processing Your Personal Information

For Customers or Potential Customers: We process your personal data as required by law, to fulfill your requested transactions and for purposes such as processing your purchases, facilitating contest participation, communication regarding our services/events, processing payments, ensuring safety and compliance at our premises, conducting internal audits, security investigations, supporting marketing initiatives, data analytics for improving services, and legal and regulatory compliance.

For Vendors, Suppliers, Tenants, and Service Providers: We process your personal data to manage and fulfill commercial transactions, assess creditworthiness, manage payments, and for legal, audit, and security purposes.

If you consent to receive marketing or promotional materials from us, you can opt-out anytime by using the “unsubscribe” link in our emails or contacting us directly.

3. Disclosure of Personal Information

We may share your personal data within Lucky 888 Sdn Bhd and its subsidiaries or with third parties as necessary, under legal obligations, or to fulfill service requests. This includes advertisers, business partners, or in the event of significant corporate transactions like mergers or acquisitions where your information may be transferred or disclosed as part of the transaction.

4. Websites and Digital Services

Our websites may contain links to other sites, and while these external sites are not governed by this privacy policy, we recommend that you review their policies. We may use cookies and other technologies to facilitate website functionality and data analysis, which helps us improve our services and offer personalized experiences.

5. Your Rights to Access and Correct Personal Data

You have the right to access and correct your personal information held by us. We strive to keep your information accurate and up-to-date. For access or correction requests, please use the contact details provided below.

6. Obligation with Authority

Registration of Personal Data Protection Act, Malaysia
Seksyen 15(1) Akta Perlindungan Data Peribadi 2010 (Akta 709)
Registration Number: SB12022020-00026
Registration Name: Lucky 888 Sdn Bhd (ICONIC HOTEL)
Expiry of Registration: 26 February 2030

7. Contacting Us

For any questions or concerns regarding the processing of your personal information, or if you wish to make a complaint, please contact:

Email:[email protected]
Phone: +604 5059988
71 Jalan Icon City, Icon City,
Bukit Mertajam,
14000 Penang.

8. Updates to This Notice

This notice was last updated on 13th May 2024.